Provides cloud-based telephony solutions that integrate with over 100 CRM platforms, enabling businesses to manage calls, SMS, and voicemails from a unified dashboard. Streamlines customer communication by offering features like call forwarding, IVR, live monitoring, and AI-driven transcription, improving efficiency and ensuring seamless interaction across teams.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses struggle to integrate their telephony systems with their CRM platforms, leading to fragmented communication workflows and reduced efficiency. Managing calls, SMS, and voicemails across disparate systems creates data silos and hinders a unified view of customer interactions. This lack of integration makes it difficult for teams to collaborate effectively and deliver seamless customer experiences.
Solution
KrispCall provides a cloud-based telephony solution that integrates with over 100 CRM platforms, enabling businesses to manage calls, SMS, and voicemails from a unified dashboard. The platform offers features such as call forwarding, IVR, live monitoring, and AI-driven transcription to streamline customer communication. By bringing advanced telephony capabilities inside CRM platforms, KrispCall helps businesses improve team collaboration, enhance customer engagement, and optimize their communication workflows. The solution offers virtual numbers from 100+ countries, allowing businesses to establish a global presence without the need for costly physical infrastructure. KrispCall's AI Copilot enhances team productivity by summarizing calls and automating responses.
Target Audience
KrispCall primarily targets small to medium-sized businesses, sales teams, customer support teams, and remote teams that require a unified communication solution integrated with their CRM platforms.
Features
- Integration with 100+ CRM platforms including HubSpot, Pipedrive, Salesforce, and Zoho CRM
- Virtual phone numbers available in 100+ countries, including local, mobile, and toll-free options
- AI Copilot for call summarization, automated responses, and AI-powered insights
- Call management features such as call forwarding, call transfer, call barging, call whispering, and call listening
- Interactive Voice Response (IVR) for automated call routing and handling
- Call monitoring and analytics to track agent performance and customer engagement levels
- Bulk SMS and mass texting capabilities for targeted marketing campaigns
- Power Dialer to increase agent efficiency with contact customization and call filtering
- Two-factor authentication (2FA) for secure account access
- Free tools including phone number checker, validator, carrier lookup, and reverse phone lookup