Kraken provides an AI‑driven, end‑to‑end operating system that unifies electricity, gas, water, and telecom utility functions on a single platform. The solution delivers real‑time customer management, flexibility market participation, and automated field operations while reducing cost‑to‑serve and enabling rapid product innovation. A proven migration toolkit supports large‑scale utility transitions on schedule and within budget.
Funding
Funding not disclosed
Founders
Product
Problem
Utilities rely on fragmented, legacy IT systems that hinder customer service, product innovation, and efficient grid operations, while making migrations risky and costly.
Solution
Kraken delivers an end‑to‑end, AI‑driven operating system built specifically for utilities. The platform unifies distribution, retail, and water functions on a single stack, enabling real‑time customer management, residential and generation flexibility, and field‑operations automation. Integrated machine‑learning models optimize asset dispatch, predict demand, and generate actionable insights that improve service quality and reduce operational costs. A proven migration framework supports large‑scale transitions on schedule and budget, allowing utilities to launch new tariffs and products rapidly while maintaining regulatory compliance.
Target Audience
Primary customers are electric, gas, water, and telecom utilities seeking to modernize their IT stack, improve customer experience, and unlock flexibility services across their networks.
Features
- Modular AI‑powered suite covering customer management (residential & C&I), flexibility markets, field operations, and generation asset optimization
- Utility‑grade data platform with real‑time analytics, forecasting, and automated decision support for grid balancing
- Integrated residential Virtual Power Plant that aggregates and dispatches distributed energy resources at scale
- Seamless API layer for FHIR/E‑HR‑compatible data exchange and third‑party system integration
- Built‑in migration toolkit that has completed over 40 large‑scale utility migrations on time and within budget
- Multi‑utility support extending to electricity, gas, water, and telecom networks