Konvo is an AI‑driven customer platform for eCommerce brands that automates end‑to‑end conversations across channels such as WhatsApp, email, LiveChat, Instagram, and voice. By integrating with shop systems, 3PLs, and CRMs, the AI can handle routine tasks like order status checks, cancellations, refunds, and subscription updates, escalating to human agents only when needed, while preserving full context.
Funding
$4.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
5OFounders
Product
Problem
eCommerce merchants often handle customer inquiries manually across multiple channels, leading to slow response times, inconsistent service, and high operational costs for routine tasks such as order updates, refunds, and subscription changes.
Solution
Konvo provides an AI‑driven customer platform that automates end‑to‑end conversations for online retailers. The system connects to shop systems, 3PLs, and CRMs to execute actions like order status checks, cancellations, refunds, and address edits without human intervention. When a query exceeds the AI’s scope, it seamlessly escalates to a human agent while preserving full conversation context. The platform operates 24/7 across WhatsApp, LiveChat, email, Instagram, and voice, enabling brands to engage shoppers wherever they are. Merchants can train the AI using their website content, past tickets, and process documentation, then test and refine the agent before live deployment.
Target Audience
Konvo is aimed at mid‑size to large eCommerce brands using platforms such as Shopify or WooCommerce that need to scale customer support and automate order‑related interactions while maintaining a seamless omnichannel experience.
Features
- Multichannel inbox that unifies AI and human agents for WhatsApp, LiveChat, email, Instagram, and voice
- Deep integration with Shopify, WooCommerce, Mintsoft, Amphora, Sendcloud and other eCommerce/3PL systems for real‑time order management
- Automated handling of common requests: order status, cancellations, refunds, shipping address changes, and subscription modifications
- Context‑preserving escalation workflow that hands off complex issues to human agents without losing conversation history
- AI training interface that ingests website docs, historical chats, and business processes to create a brand‑specific conversational model
- In‑platform testing and feedback loop allowing merchants to simulate scenarios and improve the agent before launch
- Real‑time recommendation engine that suggests products based on intent, context, and past purchase behavior