Kommunicate
About Kommunicate
Kommunicate is an AI-powered customer service automation platform that enables enterprises to deploy no-code chatbots capable of handling repetitive queries in over 100 languages, integrating seamlessly with existing CRM and ticketing systems. By automating customer interactions, it reduces average resolution time by up to 90% and operational costs, while ensuring a smooth transition to human agents for complex inquiries.
<problem> Enterprises face challenges in efficiently managing customer service inquiries across multiple channels and languages, leading to increased resolution times and operational costs. Many existing chatbot solutions require extensive coding and lack the ability to seamlessly integrate with existing CRM and ticketing systems. This results in fragmented customer experiences and difficulties in transitioning complex queries to human agents. </problem> <solution> Kommunicate offers an AI-powered customer service automation platform that enables enterprises to deploy no-code chatbots capable of handling repetitive queries in over 100 languages. The platform integrates with existing CRM and ticketing systems, automating customer interactions and reducing average resolution time. Kommunicate's generative AI-powered chatbots can be fine-tuned on existing content, enhancing self-service resolution rates and cutting down on operational costs with human-like conversations. The platform provides personalized service at scale by assisting customers at the right time, in the right place, and in their preferred language. Complex queries can be smoothly transferred from the bot to human agents for uninterrupted, empathetic customer service. </solution> <features> - No-code chatbot builder for effortless creation and deployment - Generative AI-powered chatbot fine-tuned on existing content for accurate and instant responses - Integration with popular messaging platforms like WhatsApp, Telegram, Viber, and Messenger - Seamless integration with CRM and ticketing systems such as Zendesk, Salesforce, and Freshdesk - Support for over 100 languages, enabling personalized experiences for global customers - Omnichannel deployment across web, mobile, and messaging platforms - Customizable greeting messages and quick responses for common queries - AI-powered chatbot designed to handle basic questions and gather essential information before transferring to a live agent - Enterprise-grade security and data protection compliant with GDPR, SOC 2, ISO 27001, and HIPAA </features> <target_audience> Kommunicate is designed for enterprises across various industries, including telecommunications, transportation, fintech, insurance, and education, seeking to automate customer service, reduce operational costs, and improve customer satisfaction. </target_audience> <revenue_model> Kommunicate offers tiered subscription plans, including Lite at $100 per month for 2 teammates, Advanced at $200 per month for 5 teammates, and Enterprise with custom pricing and unlimited users. </revenue_model>
What does Kommunicate do?
Kommunicate is an AI-powered customer service automation platform that enables enterprises to deploy no-code chatbots capable of handling repetitive queries in over 100 languages, integrating seamlessly with existing CRM and ticketing systems. By automating customer interactions, it reduces average resolution time by up to 90% and operational costs, while ensuring a smooth transition to human agents for complex inquiries.
Where is Kommunicate located?
Kommunicate is based in Alo, India.
When was Kommunicate founded?
Kommunicate was founded in 2020.
How much funding has Kommunicate raised?
Kommunicate has raised 100000.
- Location
- Alo, India
- Founded
- 2020
- Funding
- 100000
- Employees
- 47 employees
- Major Investors
- Google for Startups