Kolus provides a visual assistance platform that integrates remote support tools, including video assistance and secure remote control, to enhance customer service operations. The solution centralizes customer interactions and automates support processes, resulting in a 30% increase in first-call resolution rates and a 40% reduction in support costs.
Funding
$650K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many organizations struggle with inefficient customer service operations, leading to high support costs and low first-call resolution rates. Traditional support methods often lack the visual context needed to quickly diagnose and resolve technical issues, resulting in prolonged resolution times and customer dissatisfaction.
Solution
Kolus offers a visual assistance platform that streamlines customer service by integrating remote support tools, including video assistance, secure remote control, and an AI-powered chatbot. The platform centralizes customer interactions, enabling support teams to efficiently manage and categorize requests. By providing technicians with real-time visual access to customer issues, Kolus facilitates faster diagnosis and resolution, even on low-bandwidth connections. The integrated knowledge management system allows users to create self-diagnostic resources, further empowering customers and reducing the burden on support staff.
Target Audience
Kolus primarily targets technical support teams within manufacturing, industrial, construction, telecom, insurance, real estate, and other industries that require efficient remote assistance and customer service solutions.
Features
- Real-time video assistance with annotation tools for precise guidance
- Secure remote control for direct intervention and troubleshooting
- AI-powered chatbot for automated support and instant answers
- Advanced ticketing system for comprehensive tracking and management of support requests
- Integrated knowledge base for self-service support and efficient information access
- Compatibility with RealWear headsets for hands-free assistance in field service scenarios
- Integration with leading CRM, GMAO, and ERP systems for centralized data management
- Data hosted on secure servers in France, adhering to strict local and European standards