Kolsetu provides Elba, an AI-powered digital employee that automates complete workflows for enterprise assistance operations. The platform integrates with existing systems to handle routine tasks 24/7, with Global Assistance (Vienna Insurance Group) reporting 86% of calls resolved without human escalation. Elba is ISO 27001 certified, GDPR compliant, and deployable on-premises or in the cloud.
- Artificial Intelligence
- AI Agents
- Enterprise Software
- Software Only
Funding
Funding not disclosed
Founders
Product
Problem
Enterprise assistance and support operations face high operating costs and struggle to maintain consistent service quality around the clock. Human teams are often overwhelmed by routine inquiries, leading to delayed response times and difficulty absorbing sudden volume peaks without scaling headcount.
Solution
Kolsetu offers Elba, a digital employee that connects to enterprise systems to orchestrate complete workflows 24/7. Elba automates routine tasks with strict guardrails and clear escalation rules, providing predictable, high-quality support while reducing operating costs. The platform absorbs sudden volume peaks automatically, allowing human teams to focus on complex, high-value work. Elba is model and infrastructure agnostic, with no vendor lock-in, and can be deployed on-premises or in the cloud. Deployments typically go live within two to six weeks from kickoff, including a pilot phase.
Target Audience
Primary customers are enterprise assistance organizations, insurance groups, and large-scale support operations in Europe that need to automate high-volume routine workflows while maintaining strict compliance and security standards.
Features
- AI-powered digital employee that handles phone calls and orchestrates end-to-end workflows across enterprise systems
- 86% of calls resolved with no human escalation, as demonstrated in production at Global Assistance (Vienna Insurance Group)
- 8x value-to-cost ratio and 100k+ cases handled globally in production deployments
- Model and infrastructure agnostic architecture with no vendor lock-in; on-prem deployments run entirely on customer infrastructure
- ISO 27001 certified, with ISO 27017 and ISO 27018 assessments completed; GDPR, EU Data Act, and EU AI Act compliant
- Role-based access control, MFA, SSO/LDAP integration, AES-256 encryption at rest, TLS 1.3 in transit, and full audit logging
- Multi-region infrastructure across EU, US, India, and Israel with customer-controlled data retention
- Two-to-six-week implementation timeline from kickoff to production, including pilot