Kodif provides an AI‑driven support automation platform that resolves tickets across chat, SMS, email, and social channels while delivering a human‑like experience. Its low‑code workflow builder and AI Copilot enable teams to automate routine requests, retrieve precise information from internal knowledge bases, and augment agents with context‑aware reply suggestions, all backed by analytics for continuous CX improvement.
Funding
Funding not disclosed
Founders
Product
Problem
Customer support teams often face high ticket volumes and repetitive inquiries, leading to slow response times, increased operational costs, and reduced customer satisfaction. Traditional chatbots provide limited personalization and can deflect issues without truly resolving them.
Solution
Kodif offers an AI‑driven customer support platform that automates ticket resolution across chat, SMS, email, and social channels while preserving a human‑like experience. The system acts as an autonomous AI agent for common requests such as refunds, cancellations, and order updates, and provides an AI Copilot that suggests context‑aware replies for human agents. Integrated analytics connect scattered data points to deliver actionable insights and improve CX strategy. A low‑code workflow builder lets teams create guided experiences without engineering effort, and a private‑investigator‑style AI can retrieve precise information from internal knowledge bases. The platform is designed for mid‑market and enterprise organizations that need to scale support without sacrificing personalization.
Target Audience
Primary customers are mid‑market and enterprise companies with high support volumes, particularly e‑commerce, SaaS, and consumer brands seeking to automate routine inquiries while maintaining a personalized customer experience.
Features
- Multi‑channel AI agent handling chat, SMS, email, and social media interactions with automated ticket resolution
- AI Copilot that surfaces suggested responses and relevant data to augment human agents in real time
- Low‑code/no‑code workflow builder for creating custom support flows without developer resources
- Advanced analytics that aggregate ticket data, identify trends, and surface insights for continuous CX improvement
- Contextual information retrieval engine that quickly locates answers from internal knowledge bases or product data
- Seamless handoff between AI and human agents to ensure complex issues receive personalized attention