KODIF
KODIF provides an AI customer experience agent for ecommerce that not only replies to tickets but takes end-to-end action, such as issuing refunds, generating return labels, and editing orders across 100+ integrated systems like Shopify. Its glass-box approach lets teams write policies in plain English, with every resolution auditable and trackable, achieving resolution rates up to 84.8% and delivering a 93% CSAT on resolved tickets.
- AI Agents
- Artificial Intelligence
- Retail Technology
- Software Only
- Data & Analytics
- Enterprise Software
Funding
Raised to date
$3.1MRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many customer support teams struggle with high ticket volumes and slow response times, leading to customer frustration and increased operational costs. Support agents often spend significant time on repetitive tasks such as identifying customer intent, pulling account information, and routing inquiries to the appropriate department. This inefficiency prevents agents from focusing on complex issues and high-value customer interactions.
Solution
Kodif provides a customer support AI platform that automates ticket resolution and empowers agents with intelligent tools to streamline workflows. The platform integrates with existing customer service platforms to handle inquiries across web, email, mobile, text, and chat channels. By automating tasks such as intent recognition, sentiment analysis, account updates, and inquiry routing, Kodif reduces response times and enables support teams to handle higher volumes without increasing headcount. The AI surfaces relevant knowledge, assesses customer needs, enriches interactions with personalized context, and steers agents to take appropriate actions, resulting in faster and more efficient resolutions. KODIF distinguishes itself by taking direct action—reading orders, applying refunds, generating labels, and editing addresses—rather than merely drafting replies. It operates as a "one agent" with a single memory and policy across all channels, and every resolution is fully traceable for audit.
Target Audience
Kodif is designed for customer support teams in subscription e-commerce, BPOs, and other industries that handle high volumes of customer inquiries and need to improve efficiency and customer satisfaction.
Features
- AI-powered intent recognition and sentiment analysis to understand customer needs
- Automated routing of inquiries to the appropriate support channels and agents
- Deep integration library of 100+ ecommerce-native systems with full auth and write-back capabilities, including Shopify, helpdesks, and returns platforms
- Capability to read photos and videos attached by customers to resolve multi-step and edge-case tickets
- Plain-English policy engine, allowing CX teams to define rules (e.g., "refund if within 30 days") without engineering or macros
- Glass-box approach with full trace of every resolution, showing which policy matched)Skip to content
- Resolution Scorecard that auto-tags every ticket by intent (e.g., WISMO, returns, refunds) and tracks auto-resolution rates by type
- Customizable workflows for automating repetitive tasks
- Real-time agent assistance with suggested responses and actions
- Analytics dashboard to track key performance indicators (KPIs) and identify areas for improvement
- Support for multiple communication channels, including web, email, mobile, text, and chat