KnoCommerce is an eCommerce survey platform that utilizes post-purchase surveys to collect zero-party data, enabling businesses to gain insights into customer behavior and attribution. By providing actionable reports and customizable survey templates, KnoCommerce helps brands improve marketing strategies and drive higher ROI through informed decision-making.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce businesses struggle to understand the true impact of their marketing efforts due to limitations in traditional attribution models. These models often fail to capture the full customer journey, leading to inaccurate insights and suboptimal marketing spend. This makes it difficult for brands to identify which channels and campaigns are most effective in driving conversions and revenue.
Solution
KnoCommerce provides a post-purchase survey platform that enables e-commerce brands to collect zero-party data directly from their customers. By embedding customizable surveys into the post-purchase experience, KnoCommerce gathers actionable insights into customer behavior, motivations, and attribution. The platform offers a range of survey templates and question types, allowing businesses to tailor their data collection to specific needs. These insights are then synthesized into comprehensive reports and analyses, providing a clearer picture of marketing performance and customer preferences. This data empowers brands to make informed decisions, optimize marketing strategies, and improve customer experiences, ultimately driving higher ROI.
Target Audience
KnoCommerce primarily targets e-commerce brands using Shopify who are seeking to improve their marketing attribution, gain deeper customer insights, and optimize their marketing spend.
Features
- Customizable post-purchase surveys with 30+ templates and various question types
- Multi-touch attribution reporting to understand the customer journey
- Logic flows for in-depth analysis and personalized customer engagement
- Integration with Klaviyo for enhanced email marketing automation
- Integration with Triple Whale for streamlined data and attribution analysis
- Integration with TikTok for improved in-platform measurement
- Integration with Source Medium for survey-adjusted revenue and CPA analysis
- Integration with Peel for deeper e-commerce analytics
- Integration with Disco for customer engagement, upsells, and cross-sells
- Integration with Tapcart to drive app downloads
- Integration with Stamped to drive checkout reviews