Knoccs offers a unified customer support and success platform for B2B teams, consolidating support tickets, success workflows, and all customer communications into a single view. By aggregating emails, Slack messages, and meeting notes, it ensures teams have complete context to manage relationships and prevent issues from slipping through as they scale.
Funding
Funding not disclosed
Founders
Product
Problem
B2B support and success teams often work with separate tools, causing customer context to be scattered across email, Slack, ticketing systems, and meeting notes. This fragmentation leads to information gaps, slower response times, and inconsistent customer experiences as organizations scale.
Solution
Knoccs offers a unified platform that consolidates support tickets, success workflows, and all customer communications into a single interface. By aggregating emails, Slack messages, notes, and other signals, it creates a comprehensive Customer 360 profile for each account. Integrated AI capabilities score conversation severity, summarize threads, detect resolutions, and analyze sentiment, helping teams prioritize and act on at‑risk relationships. Shared inboxes and Kanban‑style task boards are linked directly to customer records, enabling seamless collaboration between support and success functions without switching tools.
Target Audience
Primary users are B2B support and customer success teams in mid‑size to enterprise SaaS, technology, and professional services companies that need a single source of truth for customer interactions.
Features
- Shared inboxes with smart routing and personal email sync for Gmail, Office 365, and Zendesk
- Customer 360 profiles that combine conversations, notes, tasks, and signals into a single view
- AI-driven severity scoring, sentiment analysis, conversation summarization, and resolution detection
- Kanban boards where tasks are tied to customers, tickets, or accounts with due dates and priority flags
- Integrated CRM elements linking contacts, companies, and interaction histories
- Threaded AI‑generated relationship summaries and health reasoning for quick insight