Klearcom offers a real-time testing platform for telecommunications, contact centers, and IVR systems across over 100 countries, utilizing fixed line and GSM technologies without the need for installation. The platform enables businesses to identify and resolve issues with toll-free numbers and IVR performance, thereby enhancing customer experience and reducing the risk of lost revenue due to poor service delivery.
Funding
$2.6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Businesses face challenges in ensuring the reliability and quality of their telecommunications infrastructure, including toll-free numbers and IVR systems, across different geographic locations. Traditional testing methods often lack real-time capabilities and global coverage, leading to undetected issues that negatively impact customer experience and potentially result in revenue loss.
Solution
Klearcom offers a real-time testing platform for telecommunications, contact centers, and IVR systems, providing comprehensive coverage in over 100 countries. The platform utilizes fixed line and GSM technologies to proactively identify and resolve issues related to toll-free numbers, IVR performance, voice quality, and agent reachability. By replicating the end-to-end customer experience, Klearcom enables businesses to maintain consistent service delivery, enhance customer satisfaction, and minimize revenue leakage. The solution includes features for IVR discovery, regression testing, load testing, and global calling capabilities.
Target Audience
The primary target audience includes telecommunications providers, contact centers, and businesses that rely on IVR systems to manage customer interactions.
Features
- Real-time testing of toll and toll-free numbers using fixed line and GSM technologies
- IVR discovery to document and identify problem areas in the call path
- Regression testing to ensure consistent customer experience across IVR updates
- Voice quality testing to identify inconsistencies impacting customer experience
- Agent reachability testing to ensure agents are available when customers need them
- Global Caller feature to connect with customers in over 100 countries
- Load testing for contact center IVR systems
- Fax line testing to ensure reliable fax transmissions