HeyKiki provides an AI-powered telephone answering service specifically designed for trade businesses. This service handles incoming calls, qualifies leads, schedules appointments, and manages administrative tasks around the clock. The system ensures no customer inquiry is missed, allowing trade professionals to focus on their core service delivery.
Funding
Funding not disclosed
Founders
Product
Problem
Trade businesses often miss phone calls because staff are on site or busy with customers, leading to lost sales opportunities, delayed service requests, and overburdened office personnel who must manually track callbacks and appointments.
Solution
HeyKiki provides an AI‑driven virtual receptionist that answers inbound calls on behalf of trade companies 24 hours a day. The system uses natural‑language processing to identify the caller’s intent, qualify leads, and schedule appointments according to predefined business hours, holiday calendars, and emergency‑service rules. After each interaction, Kiki generates a concise transcript and forwards it by e‑mail to the designated team member, ensuring no request is lost. The voice and dialogue are fully customizable to reflect the company’s branding and service catalog. The platform learns from each conversation, continuously improving recognition accuracy and routing logic. Deployment requires only a few minutes of configuration and complies with EU‑GDPR standards, with all data hosted on servers within the European Union.
Target Audience
The solution is aimed at small and medium‑sized trade firms—such as plumbers, electricians, carpenters, HVAC installers, and other service‑oriented contractors—that need reliable phone handling without dedicating full‑time staff.
Features
- AI‑powered voice agent with natural‑language understanding tailored to common trade‑service queries
- Automatic lead qualification and real‑time appointment booking integrated with custom business‑hour and holiday schedules
- Immediate post‑call summary emailed to the appropriate staff member, including caller details and requested service
- Configurable greeting, service descriptions, and emergency‑service logic to match each contractor’s workflow
- GDPR‑compliant data handling: EU‑based hosting, optional minimal storage, role‑based access controls, and AVV contract provision
- Rapid 5‑minute self‑setup via a web portal; 14‑day free trial available for new users
- Multi‑user access with tiered seat licensing and per‑minute overage pricing for high‑volume call periods