Kickcall provides an AI-powered receptionist that answers calls, books appointments, and handles inquiries around the clock, eliminating the need for traditional phone menus. The system automatically syncs with tools such as EMR, EHR, and calendar platforms, updating records and workflows without additional staff. It also offers 18+ prebuilt call workflows that are pre‑trained on common practitioner processes, with new workflows added regularly.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare and wellness practices often miss calls or struggle to manage appointment scheduling, reminders, and after‑hours inquiries because they lack staff to answer phones 24/7, and existing phone systems require manual handling or complex integrations.
Solution
Kickcall provides an AI‑powered voice receptionist that answers every inbound call, understands caller intent through natural language processing, and performs tasks such as booking, rescheduling, canceling, and confirming appointments without the need for menus or key presses. The system automatically synchronizes with EMR/EHR platforms, calendars, and practice workflows, keeping patient records up to date in real time. Kickcall ships with more than 18 pre‑built call workflows—covering family booking, schedule lookup, recall reminders, payment collection, and emergency handling—and adds new workflows regularly. For VoIP managed service providers, the platform is offered as a white‑label solution that can be branded and sold under their own name. The service is PIPEDA‑compliant, ensuring data privacy for Canadian healthcare providers.
Target Audience
Primary customers are small to midsize healthcare and wellness practices that need continuous front‑desk coverage, as well as VoIP managed service providers looking to add AI voice reception capabilities to their service portfolio.
Features
- Natural language understanding that detects caller intent without IVR menus or scripted responses
- Automatic two‑way sync with major EMR/EHR systems (e.g., Jane App, Oscar Pro, AdvancedMD, Dentrix) and calendar tools
- Over 18 pre‑trained call workflows for common front‑desk tasks, with the option to develop custom workflows on demand
- 24/7 AI receptionist that handles inbound calls, SMS messaging, and call transfers, including after‑hours and emergency scenarios
- Integrated payment collection and spam filtering to streamline revenue and protect staff from unwanted calls
- White‑label deployment for VoIP MSPs, enabling them to offer the AI receptionist under their own brand
- Compliance with Canadian privacy regulations (PIPEDA) and built‑in consent management for legal AI voice calls