Keeyu centralizes e-commerce post-purchase operations by providing real-time visibility and proactive issue management across the entire order journey, from payment to delivery. This platform reduces customer complaints by 90% and decreases operational workload by 29%, ensuring timely order fulfillment and enhanced customer satisfaction.
Funding
$790K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
E-commerce businesses often struggle with fragmented systems and a lack of real-time visibility into the order fulfillment process, leading to delayed issue detection and reactive problem-solving. This results in increased customer complaints, higher operational costs, and reduced customer retention.
Solution
Keeyu provides an AI-powered platform that centralizes e-commerce post-purchase operations, offering real-time visibility and proactive issue management across the entire order journey, from payment to delivery. The platform detects and resolves fulfillment, payment, and logistics issues before they impact customers, automating out-of-stock resolutions and ensuring timely order fulfillment. By streamlining multiple systems into a single platform, Keeyu enables faster problem-solving, reduces operational errors, and enhances both customer and team experiences. The AI Agent automates stockout management by detecting stockouts in real time, checking alternative stock, communicating with customers, making automated decisions, and modifying orders accordingly.
Target Audience
Keeyu targets medium to large e-commerce businesses managing high order volumes that seek to streamline operations, reduce customer complaints, and improve customer retention.
Features
- Real-time visibility across the entire order journey, from order placement to delivery and returns.
- AI-powered detection and resolution of fulfillment, payment, and logistics issues.
- Automated stockout management, including detection, alternative stock checks, and customer communication.
- Proactive customer communication with real-time updates on order status.
- Integration with WMS and Shopify to provide a centralized view of order information.
- Customizable pricing based on order volume and automated workflows.
- AI identifies out-of-stock items and searches other warehouses for stock.
- AI informs customer of options and completes order adjustments based on customer choice.