kea provides a voice AI solution that automates phone orders and customer inquiries for restaurants, integrating seamlessly with existing systems like Olo. This technology reduces call handling time, enhances customer experience by personalizing interactions, and increases revenue through consistent upselling opportunities.
Funding
$17.6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+1Founders
Product
Problem
Restaurants often struggle with managing high call volumes for orders and customer inquiries, leading to long wait times, missed calls, and strained staff. Inefficient phone order processes can result in lost revenue, reduced operational efficiency, and diminished customer satisfaction due to impersonal or rushed interactions.
Solution
Kea provides a voice AI solution designed to automate phone orders and answer customer inquiries, integrating directly with existing restaurant systems like Olo. The AI personalizes customer interactions, remembers guest preferences, and offers consistent upselling opportunities on every call. By digitizing the phone line, Kea streamlines operations, allowing staff to focus on in-house dining experiences and other critical tasks. The system ensures that no customer call is missed, providing a smooth ordering experience and enhancing overall guest satisfaction.
Target Audience
Kea is designed for restaurant chains and franchises looking to streamline operations, enhance customer service, and increase revenue through AI-powered automation of phone orders and customer inquiries.
Features
- AI-powered voice assistant that handles phone orders and answers customer inquiries
- Seamless integration with Olo and other restaurant management systems
- Personalized customer interactions based on previous order history
- Automated upselling suggestions to increase average order value
- Real-time order processing and direct transmission to the kitchen
- Call-overflow management, with options for customer service rep intervention
- Digitized phone line to improve operational efficiency