Kayse is a Client Relationship AI platform for plaintiff law firms that automates lead response, client re-engagement, and case progression across voice AI, SMS, email, and other channels. It integrates with existing CRMs like Litify and Law Ruler, and includes a branded client portal with personalized welcome videos and 24/7 AI assistance. The platform is built with TCPA and DNC compliance safeguards.
Funding
Funding not disclosed
Founders
Product
Problem
Plaintiff law firms lose revenue when clients go quiet, change phone numbers, or stop responding to outreach. Cases stall and disappear because communication breaks down across disconnected channels, and most tools fail to surface these gaps or re-engage disengaged clients effectively.
Solution
Kayse is a Client Relationship AI platform that keeps plaintiff firms connected to every client across voice AI, SMS text, email, social DM, and even mailed letters. It answers new leads in seconds, reactivates unreachable clients, and keeps cases moving by fixing contact paths and clearing next steps. The platform works behind a firm's existing CRM, plugging in via webhooks without changing client workflows. Kayse also includes a branded client portal with personalized welcome videos, real-time case status, secure messaging, and a 24/7 AI assistant, all designed to reduce status calls and keep clients engaged through long mass tort timelines.
Target Audience
Primary customers are plaintiff law firms specializing in mass tort, personal injury, and SSDI, as well as legal marketers in the US who need to manage lead response, client retention, and case progression at scale.
Features
- Multi-channel outreach engine supporting voice AI calls, SMS, email, social DM, in-app messaging, mailed letters, and in-person visits
- Branded client portal with personalized welcome video from the managing partner or a branded AI avatar, generated from a single headshot
- 24/7 AI assistant that answers common client questions while the team is offline
- Real-time case status, task checklists, and self-serve document uploads to reduce status calls and speed up document collection
- CRM integration via webhooks with Litify, Law Ruler, SmartAdvocate, Salesforce, and other systems
- Compliance safeguards and tooling for TCPA and DNC obligations, updated as regulations evolve
- White-glove onboarding where Kayse builds the first agent and connects it to the firm's CRM