Kastle provides AI voice agents for mortgage servicing, automating customer interactions via call, text, email, and webchat to enhance retention and streamline collections. By integrating with existing systems, Kastle reduces the cost per call by 80% while ensuring compliance with mortgage regulations and improving customer experience.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Mortgage servicing involves repetitive customer interactions across multiple channels, leading to high operational costs and potential compliance risks. Traditional call centers struggle to efficiently handle routine inquiries, outbound collections, and upsell opportunities while maintaining a consistent customer experience.
Solution
Kastle provides AI-powered voice agents that automate customer interactions for mortgage servicing, operating 24/7 across call, text, email, and webchat. By integrating with existing contact center and enterprise systems, Kastle streamlines payments, escrow inquiries, outbound collections, and loan qualification processes. The AI agents are pre-trained to comply with mortgage regulations, ensuring consistent and secure communication while reducing the cost per call. Kastle's platform aims to improve customer experience by providing low-friction avenues for resolving issues and exploring new loan options.
Target Audience
Kastle primarily targets mortgage lenders and servicing companies seeking to automate customer interactions, reduce operational costs, and improve compliance in their servicing operations.
Features
- AI voice agents for automated customer interactions across call, text, email, and webchat
- Pre-trained models compliant with mortgage lending regulations
- Seamless integration with existing contact center and enterprise systems (on-premises or cloud)
- Automated handling of payments, escrow inquiries, and outbound collections
- Real-time verification, rate quotes, and rapport-building for upsell and qualification
- 24/7 availability for continuous customer support
- Secure data handling with industry-leading security measures