Karamel offers a paid teleconsultation service that connects pet owners with licensed veterinarians via email and WhatsApp for a flat fee of €14.99. Users can exchange text, photos, and videos to receive professional advice on routine or urgent health issues, with a satisfaction guarantee and no hidden costs.
Funding
Funding not disclosed
Founders
Product
Problem
Pet owners often face difficulty accessing timely veterinary advice, especially outside of regular clinic hours or when visiting a veterinary office is inconvenient. Delays in obtaining professional guidance can increase anxiety and potentially worsen an animal’s condition.
Solution
Karamel provides a paid teleconsultation service that connects pet owners with licensed veterinarians through messaging platforms. Users pay a flat fee of €14.99, receive instructions via email and WhatsApp, and can exchange text, photos, and videos with a vet to discuss routine or urgent health concerns. The service emphasizes transparent pricing, a satisfaction guarantee, and access to experienced veterinarians registered with the Belgian Order of Veterinarians. Consultations are conducted entirely online, allowing owners to obtain professional advice from the comfort of their home without the need for in‑person visits.
Target Audience
Pet owners seeking convenient, professional veterinary advice for routine questions or urgent concerns, particularly when in‑person visits are impractical.
Features
- Fixed €14.99 price per teleconsultation with no hidden fees
- Communication via WhatsApp and email, supporting text, photo, and video sharing
- Access to veterinarians with several years of experience, including emergency care expertise
- Satisfaction guarantee with a full refund if the user is not satisfied
- Clear instructions sent after payment to initiate the consultation promptly