Kapiche utilizes AI-powered feedback analytics to automate the analysis of customer feedback from various sources, providing real-time insights into customer sentiment and emerging trends. This technology significantly reduces manual analysis time from weeks to hours, enabling organizations to focus on the most impactful factors affecting customer experience metrics.
Funding
$7.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Analyzing customer feedback from various sources is a time-consuming and manual process, often taking weeks to complete. This delay hinders organizations from quickly understanding customer sentiment, identifying emerging trends, and making timely, data-driven decisions to improve customer experience.
Solution
Kapiche provides an AI-powered feedback analytics platform that automates the analysis of customer feedback data, delivering real-time insights into customer sentiment and emerging trends. The platform connects to various data sources, including surveys, support tickets, chat logs, product reviews, and social media, to provide a comprehensive view of the customer journey. Kapiche's AI algorithms automatically generate themes and frameworks from datasets, enabling users to understand what customers are saying and how it impacts key Voice of Customer (VoC) metrics. The platform also offers customizable dashboards, email digests, and alerts to empower stakeholders with quick access to relevant insights.
Target Audience
Kapiche primarily targets mid-enterprise organizations, including CX & VoC teams, product teams, and support teams, seeking to improve customer experience and make data-driven decisions.
Features
- AI-powered Auto Themes for automatic framework generation from datasets
- Integration with various data sources, including surveys, support tickets, chat logs, product reviews, and social media
- Real-time sentiment analysis and trend identification
- Customizable dashboards for data visualization and reporting
- Automated email digests and alerts for unexpected changes
- Role-based access control for secure data sharing
- SOC 2 and CSA certifications for data security