Kapia transforms undocumented business knowledge—such as emails, tickets, and spreadsheets—into AI‑driven process maps and autonomous agents that execute tasks exactly as your team does. By connecting to existing tools like SAP, Salesforce, and Zendesk, Kapia continuously indexes historical data and deploys AI systems that follow your documented rules, handling escalations, notifications, and approvals without requiring data migration.
Funding
Funding not disclosed
Founders
Product
Problem
Companies rely on undocumented knowledge embedded in emails, tickets, spreadsheets, and employees’ judgment, making routine decisions and workflows manual, error‑prone, and difficult to scale.
Solution
Kapia ingests data from existing systems such as SAP S/4HANA, Salesforce, Zendesk, Business Central, and years of email threads to automatically discover the underlying rules, exceptions, and judgment calls. It builds a living process map that can be reviewed, edited, and versioned by business users. The extracted logic is compiled into executable AI‑driven agents that act on behalf of the organization, handling tasks like overdue‑invoice escalation, support triage, and payment‑reminder automation without migrating data or disrupting current tools. Results are delivered through an interface that shows the decision flow, allowing humans to intervene when needed while the system continuously learns from new interactions.
Target Audience
Primary customers are mid‑size to large enterprises that operate complex, knowledge‑driven processes in finance, customer support, and operations, and that use ERP, CRM, or ticketing systems.
Features
- Connectors for major enterprise platforms (SAP, Salesforce, Zendesk, Business Central) with no data migration required
- Automated extraction of rules, exceptions, and judgment calls from unstructured sources (emails, tickets, spreadsheets)
- Living process map that is editable, auditable, and version‑controlled by business users
- Deployable AI agents that execute decisions autonomously or with human‑in‑the‑loop handoffs
- Real‑time integration with existing workflows, delivering actions such as notifications, escalations, and account updates
- Continuous learning loop that refines rules as new data and outcomes are captured