The startup offers a digital identity platform that provides inbound and outbound authentication, zero-knowledge verification, and regulatory compliance to enhance security and privacy for businesses. By integrating payment processing and document signing, the platform improves customer experience while addressing vulnerabilities in identity management.
Funding
$4.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Traditional methods of identity verification and authentication often rely on knowledge-based authentication, which is time-consuming, ineffective, and exposes sensitive customer information, creating vulnerabilities for fraud and compliance issues. Existing systems struggle to provide a seamless omnichannel experience, leading to customer frustration and increased operational costs.
Solution
Journey provides a trusted identity platform that enables businesses to establish ultra-high veracity identity for customers and employees across various channels, including voice, digital, and in-person interactions. The platform leverages a patented Zero Knowledge Network® and composable identity solutions to securely verify identity without exposing sensitive information to agents or internal systems. By utilizing biometrics, device data, and encrypted data exchange, Journey streamlines onboarding, authentication, and transaction processes while ensuring compliance with privacy regulations like GDPR and CCPA. The platform's modular design allows for tailored identity experiences, enabling businesses to customize security levels and user flows based on specific interaction requirements.
Target Audience
The primary target audience includes financial institutions, contact centers, and enterprises seeking to enhance security, streamline customer experience, and ensure compliance with data privacy regulations across various interaction channels.
Features
- Zero Knowledge Network®: Encrypts and verifies data without revealing sensitive information, enhancing privacy and security.
- Biometric Authentication: Replaces knowledge-based authentication with secure biometric verification across multiple endpoints.
- Omnichannel Authentication: Provides seamless and consistent authentication across voice, digital, and in-person channels.
- Secure Transactions: Protects financial transactions with advanced cryptographic techniques, including secure wire transfers and privacy-preserving payments.
- eSignatures and eForms: Enables secure document signing and data collection within the customer journey.
- Proactive Outbound Engagement: Improves right-party contact rates with pre-call notifications and customizable caller ID.
- Continuous Authentication: Ensures the authenticated individual remains present throughout the entire session.
- KYC-Compliant Verification: Establishes ultra-high veracity identity in minutes, meeting regulatory requirements for new account creation.