About Journey

The startup offers a digital identity platform that provides inbound and outbound authentication, zero-knowledge verification, and regulatory compliance to enhance security and privacy for businesses. By integrating payment processing and document signing, the platform improves customer experience while addressing vulnerabilities in identity management.

```xml <problem> Traditional methods of identity verification and authentication often rely on knowledge-based authentication, which is time-consuming, ineffective, and exposes sensitive customer information, creating vulnerabilities for fraud and compliance issues. Existing systems struggle to provide a seamless omnichannel experience, leading to customer frustration and increased operational costs. </problem> <solution> Journey provides a trusted identity platform that enables businesses to establish ultra-high veracity identity for customers and employees across various channels, including voice, digital, and in-person interactions. The platform leverages a patented Zero Knowledge Network® and composable identity solutions to securely verify identity without exposing sensitive information to agents or internal systems. By utilizing biometrics, device data, and encrypted data exchange, Journey streamlines onboarding, authentication, and transaction processes while ensuring compliance with privacy regulations like GDPR and CCPA. The platform's modular design allows for tailored identity experiences, enabling businesses to customize security levels and user flows based on specific interaction requirements. </solution> <features> - Zero Knowledge Network®: Encrypts and verifies data without revealing sensitive information, enhancing privacy and security. - Biometric Authentication: Replaces knowledge-based authentication with secure biometric verification across multiple endpoints. - Omnichannel Authentication: Provides seamless and consistent authentication across voice, digital, and in-person channels. - Secure Transactions: Protects financial transactions with advanced cryptographic techniques, including secure wire transfers and privacy-preserving payments. - eSignatures and eForms: Enables secure document signing and data collection within the customer journey. - Proactive Outbound Engagement: Improves right-party contact rates with pre-call notifications and customizable caller ID. - Continuous Authentication: Ensures the authenticated individual remains present throughout the entire session. - KYC-Compliant Verification: Establishes ultra-high veracity identity in minutes, meeting regulatory requirements for new account creation. </features> <target_audience> The primary target audience includes financial institutions, contact centers, and enterprises seeking to enhance security, streamline customer experience, and ensure compliance with data privacy regulations across various interaction channels. </target_audience> ```

What does Journey do?

Where is Journey located?

Journey is based in Denver, United States.

When was Journey founded?

Journey was founded in 2016.

How much funding has Journey raised?

Journey has raised 4220000.

Location

Denver, United States

Founded

2016

Funding

4220000

Employees

28 employees

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Journey

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Executive Summary

journeyid.com 1K+

Crunchbase

Founded 2016 – Denver, United States

Funding

Estimated Funding

$3M+

Team (25+)

No team information available.

Company Description

Problem

Traditional methods of identity verification and authentication often rely on knowledge-based authentication, which is time-consuming, ineffective, and exposes sensitive customer information, creating vulnerabilities for fraud and compliance issues. Existing systems struggle to provide a seamless omnichannel experience, leading to customer frustration and increased operational costs.

Solution

Journey provides a trusted identity platform that enables businesses to establish ultra-high veracity identity for customers and employees across various channels, including voice, digital, and in-person interactions. The platform leverages a patented Zero Knowledge Network® and composable identity solutions to securely verify identity without exposing sensitive information to agents or internal systems. By utilizing biometrics, device data, and encrypted data exchange, Journey streamlines onboarding, authentication, and transaction processes while ensuring compliance with privacy regulations like GDPR and CCPA. The platform's modular design allows for tailored identity experiences, enabling businesses to customize security levels and user flows based on specific interaction requirements.

Features

Zero Knowledge Network®: Encrypts and verifies data without revealing sensitive information, enhancing privacy and security.

Biometric Authentication: Replaces knowledge-based authentication with secure biometric verification across multiple endpoints.

Omnichannel Authentication: Provides seamless and consistent authentication across voice, digital, and in-person channels.

Secure Transactions: Protects financial transactions with advanced cryptographic techniques, including secure wire transfers and privacy-preserving payments.

eSignatures and eForms: Enables secure document signing and data collection within the customer journey.

Proactive Outbound Engagement: Improves right-party contact rates with pre-call notifications and customizable caller ID.

Continuous Authentication: Ensures the authenticated individual remains present throughout the entire session.

KYC-Compliant Verification: Establishes ultra-high veracity identity in minutes, meeting regulatory requirements for new account creation.

Target Audience

The primary target audience includes financial institutions, contact centers, and enterprises seeking to enhance security, streamline customer experience, and ensure compliance with data privacy regulations across various interaction channels.