Joonto

Joonto provides a unified business communication platform that leverages employees' personal mobile devices for native calling and SMS. It offers a centralized dashboard for real-time monitoring of team call and text activity, call recording, and call management features to improve mobile workforce communication.

Updated 2 months ago

Funding

Funding not disclosed

Funding rounds are not available yet.

Founders

Founder details are not available yet.

Product

Problem

Businesses often struggle to manage team communications effectively when employees primarily use personal mobile devices for work. This fragmentation leads to a lack of oversight on critical client interactions and hinders the ability to track team performance through call and text data.

Solution

Joonto transforms personal mobile devices into a unified business communication platform, enabling native mobile calling and SMS functionality with business-grade features. The platform provides a centralized digital dashboard for real-time monitoring of team call and text activity, including call recordings and live call monitoring. It facilitates seamless call management through features like call transfer and workgroup queues, ensuring efficient call handling. Joonto also integrates with popular business applications to streamline data management and communication tracking, offering a comprehensive solution for mobile workforce communication.

Target Audience

The primary target audience includes businesses with mobile workforces, such as sales teams, field service technicians, and customer support agents, who need to manage client communications efficiently from their personal devices.

Features

Native mobile calling and SMS leveraging existing device SIM cards.
Real-time digital dashboard for monitoring team call and text activity.
Call recording capabilities with user-selectable recording options.
Live call monitoring and silent call monitoring for coaching and quality assurance.
Mobile call transfer, hold, and parking functionalities.
Workgroup queues and hunt group configurations for team-based call distribution.
Voice IVR and auto-attendant for intelligent call routing.
Integration with Office365, Google Contacts, and iCloud for contact synchronization.
API access for real-time mobile analytics and integration with over 4,000 applications via Zapier.
Direct CRM integrations with Salesforce, Microsoft Dynamics, and HubSpot.