Town Square offers a platform for managing social drivers of health by connecting health plans, providers, and community-based organizations. This collaboration enables the delivery of holistic, data-driven care to underserved populations while streamlining service coordination and reimbursement processes. The system facilitates effective partnerships to optimize social care operations and improve overall health outcomes.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare organizations face challenges in addressing social determinants of health (SDOH) among their members, leading to poor health outcomes and increased costs. Engaging hard-to-reach members and coordinating care with community-based organizations (CBOs) is often complex and inefficient. Existing systems lack the ability to effectively screen for social needs, facilitate referrals, and track outcomes in a coordinated manner.
Solution
Town Square offers a technology platform that streamlines partnerships between healthcare organizations and CBOs to manage SDOH at scale. The platform enables health plans to design customized SDOH programs aligned with their business goals and member needs. It facilitates community engagement and navigation through tech-enabled community health workers (CHWs) who conduct SDOH screenings, guide closed-loop referrals, and close targeted care gaps. Town Square also provides a network of high-performing social care organizations, along with tools for administration, contracting, performance management, and data capture.
Target Audience
The primary target audience includes healthcare organizations and health plans seeking to improve member engagement, address unmet social needs, and promote healthy behaviors in local communities.
Features
- Customizable SDOH program design to align services with business goals and member needs
- Tech-enabled community health workers (CHWs) for longitudinal social care support
- SDOH screenings and guided closed-loop referrals
- Management of a network of high-performing social care organizations
- Tools for administration, contracting, and performance management
- Improved data capture for SDOH initiatives