Delivery Service Providers (DSPs) face challenges in maintaining high performance standards among drivers, managing administrative tasks, and keeping operations lean, all of which impact their ability to achieve "Fantastic Plus" ratings. Traditional methods often involve manual processes, extensive back-office teams, and difficulties in ensuring drivers understand and meet performance metrics. This can lead to increased operational costs and reduced efficiency.

Cents offers an AI-driven coaching and automation platform designed to streamline DSP operations and improve driver performance. The platform uses an AI voice agent to provide real-time coaching to drivers, addressing safety incidents and negative feedback to improve metrics. Cents also automates incentive calculations and integrates them into payroll, saving administrative time. By connecting to key applications, the AI agent monitors route progress, responds to inquiries, and confirms driver schedules, enabling dispatch on autopilot.

AI-powered voice agent for real-time driver coaching on safety and performance

Automated calculation and integration of driver incentives into payroll systems

Dispatch automation through monitoring route progress and responding to inquiries

Gamified performance tracking to motivate and assist struggling drivers

Integration with Netradyne for real-time safety incident coaching

Automated text scorecards sent to drivers

The primary target audience is Delivery Service Providers (DSPs) aiming to improve operational efficiency, driver performance, and achieve "Fantastic Plus" ratings.