Provides a no-code ticketing platform integrated with Microsoft Teams and Slack, enabling internal teams to standardize workflows, manage multi-step processes, and automate task distribution. By centralizing communication and data collection through customizable forms, SLAs, and real-time analytics, it reduces resolution times by 45-60% and eliminates silos across departments like IT, Operations, and Sales.
Funding
$230K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many internal teams struggle with fragmented communication, manual data entry, and a lack of standardized workflows, leading to slow resolution times and reduced transparency across departments. Managing multi-step processes and distributing tasks efficiently can be challenging when relying on disparate systems like email, spreadsheets, and messaging threads.
Solution
Jetdocs offers a no-code ticketing and workflow automation platform integrated directly within Microsoft Teams and Slack, enabling teams to streamline internal processes and standardize data collection. The platform provides a centralized hub for managing complex workflows with customizable forms, SLAs, and approval steps. By connecting existing platforms and automating task distribution, Jetdocs reduces resolution times and eliminates silos between departments such as IT, Operations, and Sales. Real-time analytics and comprehensive reporting provide actionable insights into team performance and process bottlenecks, facilitating continuous improvement.
Target Audience
Jetdocs primarily targets internal teams within organizations of all sizes, including departments like IT, Operations, Legal, Human Resources, Finance, Marketing, Sales, Customer Service, Procurement, and Compliance.
Features
- No-code form builder with conditional logic and dynamic behavior for capturing structured data
- Advanced ticketing system with customizable SLAs, workflow steps, and approval processes
- Intelligent queue and hub for optimizing task distribution and providing oversight with custom views
- Native integration with Microsoft Teams and Slack for notifications, approvals, and collaboration
- Webhooks for accepting data from third-party applications and external sources
- Comprehensive analytics dashboard for monitoring key metrics, identifying bottlenecks, and tracking team performance
- Role-based access control and audit logs for compliance and security
- Zapier integration for connecting to 3000+ applications