Jengu AI builds AI agents for hotels, campsites, and holiday parks that handle guest messaging, phone bookings, and dynamic pricing. The agents integrate with existing property management systems and respond in the guest's language, day or night. The company also offers a white-label concierge product called Cara that guests access via QR code.
- Artificial Intelligence
- AI Agents
- Hospitality & Travel Technology
- Software Only
Funding
Founders
Product
Problem
Hospitality staff spend hours answering repetitive guest questions, missing phone calls, and manually updating prices across channels. Many hotels cannot fill open roles, and slow response times cost them bookings—firms that reply to an enquiry within an hour are about seven times likelier to win it.
Solution
Jengu AI provides AI agents that handle guest messages, phone bookings, and pricing for hotels, campsites, and holiday parks. The agents plug into existing systems like Opera, Mews, Cloudbeds, Booking.com, and Expedia, and reply in the guest's language at any hour. A voice agent answers every call, quotes rates, and books directly into the PMS. For campsites and holiday parks, a dynamic pricing engine uses machine learning to adjust rates based on demand, weather, local events, and competitor pricing. The company also offers Cara, a white-label concierge guests access by scanning a QR code at check-in, which builds day-by-day itineraries from venue and partner offerings.
Target Audience
Primary customers are hotels, resorts, campsites, holiday parks, tour operators, DMCs, guesthouses, and vacation rentals that want to automate guest communication, booking, and pricing workflows.
Features
- AI agents for guest messaging across email, chat, SMS, and WhatsApp, with live availability checks and handover to human staff when needed
- Voice agent that answers every call, takes bookings, and handles changes and cancellations directly in the PMS
- Dynamic pricing engine that predicts prices 14 to 60 days ahead using booking history, weather data, holiday calendars, and competitor rates, with adjustable aggressiveness and occupancy targets
- Integrations with PMS, channel managers, OTAs, booking engines, CRM, and payments, including custom middleware for systems without APIs
- White-label concierge app (Cara) accessed via QR code, offering day-by-day itineraries that guests can modify with a tap
- AES-256 encryption for all data, with onboarding, training, and ongoing support included