The startup develops voice management and analytics software that optimizes telecom operations for the hospitality industry through telemanager auditing services, continuous monitoring, and strategic consulting. Its platform enables staff to manage VoIP calls and broadcast messaging from a single mobile device, enhancing operational efficiency and guest experience.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Hotels and resorts often struggle with disparate telecom systems that don't integrate well with property management systems (PMS), leading to inefficiencies in operations, lost revenue, and a fragmented guest experience. Managing voice communications billing, PBX features, and guest messaging across different platforms can be complex and costly.
Solution
Jazzware provides a suite of integrated solutions designed to optimize telecom operations and enhance the guest experience in the hospitality industry. The Jazzware Edge Enterprise Service Bus (ESB) integrates PBX, PMS, voicemail, and other systems, enabling features like automated call accounting, guest-centric messaging, and streamlined PBX telemanagement. Jazzware's cloud-based solutions offer advanced wake-up features, emergency call alerting, and proactive system monitoring. The platform also includes telecom auditing services to identify cost savings and revenue optimization opportunities, as well as a guest experience design studio for delivering targeted messages and greetings.
Target Audience
Jazzware primarily serves hotels, resorts, and hospitality groups seeking to streamline telecom operations, reduce costs, and improve the guest experience through integrated communication solutions.
Features
- PMS Integration: Seamless integration of PBX, voicemail, and other systems with PMS via the Edge ESB.
- PBX Telemanagement: Centralized management of PBX features, including wake-up calls, room status, and minibar tracking.
- BroadWorks Hospitality Features: Cloud PBX solution with voice, video conferencing, broadcast messaging, and screen sharing.
- Call Accounting: Advanced call accounting system for managing voice communications billing with flexible bill plan architecture.
- Telecom Auditing: TeleManager auditing services for optimizing telecom expenses and revenue.
- Guest Experience Design Studio: Targeted messaging and greetings based on guest information from the PMS.
- Operational Monitoring and Multi-Channel Alerting: Real-time notifications for critical events, such as emergency calls and system errors.
- Voicemail System Management: Guest-centric voicemail greetings and management features.
- Jazzware Connect Web Service: Web service for third-party systems to access guest information and PMS interfaces.
- Custom Development: Custom interface and application development for hospitality-specific needs.