J360x is an AI‑driven platform that converts customer voice data into actionable performance insights. It automatically analyzes behavior, emotions, and feedback to prioritize high‑impact actions, offers predictive recommendations, and integrates with existing CRM and ERP systems via dynamic dashboards.
Funding
Funding not disclosed
Founders
Product
Problem
Companies often collect large volumes of unstructured customer voice data, but lack tools to automatically extract actionable insights, prioritize high‑impact actions, and align teams around customer experience improvements.
Solution
J360x offers an AI‑driven platform that transforms raw customer voice recordings into structured performance insights. Its engine, named Jay, automatically analyzes behavior, emotions, and feedback to surface the most relevant comments and categories influencing key CX metrics. The platform delivers predictive recommendations and dynamic, customizable dashboards that integrate with existing CRM and ERP systems, enabling rapid decision‑making across the organization. A real‑time collaborative CX assistant provides a chat interface for instant querying of the data, while built‑in workflow features help teams track and execute improvement initiatives.
Target Audience
Primary users are CX managers, customer experience analysts, and operational teams in mid‑size to large enterprises seeking to turn voice data into measurable performance improvements.
Features
- Advanced emotional analysis that detects tone and sentiment in verbatim feedback to highlight priority insights
- Interactive, customizable dashboards that visualize CX data per user, team, or business unit
- Seamless integrations with major CRM, ERP, and other enterprise tools for centralized data access
- AI‑powered CX assistant (chat) that instantly retrieves comments and categories impacting key indicators
- Customer journey mapping that segments feedback along digitally modeled journey stages
- Automated generation of relevant survey questions and identification of high‑impact improvement opportunities
- Predictive analytics that forecast customer behaviors and trends to guide proactive CX actions
- Real‑time collaboration tools allowing teams to comment, assign tasks, and communicate via text, email, or chat within the platform