Iwana provides a web‑based appointment booking platform that syncs bookings in real time with professionals' calendars, preventing double‑bookings and sending automated email and SMS confirmations and reminders. The service lets customers search for providers by service, location or name, manage appointments via a personal dashboard, and includes secure payment processing with a per‑transaction fee.
Funding
Funding not disclosed
Founders
Product
Problem
Clients and service providers often rely on phone calls or manual scheduling, leading to missed appointments, double bookings, and inefficient use of time. The lack of a unified, real-time booking system makes it difficult for businesses to manage their calendars and for customers to secure slots quickly.
Solution
Iwana offers a web‑based appointment booking platform that lets users find and reserve services with just a few clicks. The system synchronizes bookings instantly with each professional’s calendar, preventing conflicts and keeping schedules up to date. Once a slot is booked, both the client and the provider receive confirmation via email and SMS, with automatic reminders sent two hours before the appointment. Users can manage, reschedule, or cancel appointments through a personal dashboard, while businesses gain a connected agenda that streamlines their workflow. A 14‑day free trial allows professionals to test the full feature set without a credit card.
Target Audience
Primary customers are service‑based businesses (e.g., salons, medical practices, consultants) seeking an online scheduling solution, and individual consumers looking to book appointments quickly and reliably.
Features
- Real‑time calendar integration that updates availability instantly across all devices
- Online search by service, profession, location, or name to locate suitable providers
- Automated email and SMS confirmations with configurable reminder notifications
- User dashboard for viewing, modifying, or canceling upcoming appointments
- Secure payment processing with a transaction fee of 2.6 % + 0.52 € per booking
- 14‑day free trial for professionals, no credit‑card required
- Multi‑channel support (phone, email, messenger) and GDPR‑compliant data handling