Workbench provides a B2B platform that streamlines jewellery repair and custom work management, eliminating manual tasks for makers and repairers. The software lets businesses track workloads, schedule repairs, and coordinate client communications in a single dashboard, improving efficiency across the jewellery and watch industry.
Funding
Funding not disclosed
Founders
Product
Problem
Jewellery and watch repair businesses often rely on spreadsheets, paper notes, and fragmented communication tools to manage repair orders, custom work, and client updates. This manual workflow leads to scheduling errors, lost information, and inefficient use of staff time.
Solution
Workbench offers a cloud‑based B2B platform that centralizes all aspects of repair and custom work management for jewellery and watch makers. Users can create and track work orders, assign tasks to technicians, and schedule repairs within a unified dashboard. Integrated client communication tools keep customers informed of status changes and approvals without leaving the system. Real‑time visibility into workload capacity helps businesses balance demand and resources, reducing bottlenecks and improving turnaround times. The platform is designed to be simple to adopt, requiring no specialized training or hardware.
Target Audience
Primary customers are independent jewellery and watch repair shops, boutique jewellery brands, and larger manufacturers that handle custom modifications and after‑sales service.
Features
- Centralized work‑order creation and tracking with status indicators
- Drag‑and‑drop scheduling calendar for technicians and repair bays
- Built‑in client messaging and automated status notifications
- Dashboard view of current workload, pending approvals, and overdue jobs
- Role‑based access controls to protect sensitive client and inventory data
- Cloud‑hosted, device‑agnostic interface accessible from desktop or tablet