Propel is an online reviews management platform that automates the collection and display of customer feedback from various sources, utilizing customizable widgets and automated follow-up requests to enhance small businesses' online reputations. By streamlining review management, Propel enables businesses to increase their customer engagement and drive growth through improved visibility and credibility in the digital marketplace.
Funding
Funding not disclosed
Founders
Product
Problem
Many small businesses struggle to efficiently manage their online reputation due to the time-consuming nature of collecting, responding to, and showcasing customer reviews across various platforms. This can lead to missed opportunities for customer engagement and hinder growth due to reduced visibility and credibility in the digital marketplace.
Solution
Propel offers a comprehensive review management platform that automates the collection and display of customer feedback from multiple sources. The platform provides customizable widgets that can be embedded on a business's website to showcase aggregated reviews. Propel also automates review request campaigns, sending follow-up requests to customers to encourage them to leave reviews. By streamlining the review management process, Propel enables businesses to enhance their online reputation, increase customer engagement, and drive growth through improved visibility and credibility. The platform also offers features such as Intelli Assist for streamlined responses and support for video and audio reviews.
Target Audience
Propel primarily targets small to medium-sized businesses across various industries, including automotive, dental, financial services, healthcare, home services, hospitality, insurance, legal, personal services, restaurants, real estate, and retail.
Features
- Automated review request campaigns via email and SMS.
- Aggregates reviews from multiple sources into a unified dashboard.
- Customizable widgets to display reviews on websites.
- Intelli Assist feature to streamline review responses.
- Support for video and audio reviews.
- Analytics and dashboards to track review performance.
- Email and text alerts for new reviews.
- Employee gamification and dedicated employee pages with QR codes (Business Pro plan).