Isomer adds an AI-powered layer that ingests inbound claim emails, letters and attachments, maps each to the correct claim and scans for over 85 insurance‑specific risk signals such as deadline notices and evidence‑preservation alerts. Detected signals are automatically routed or trigger pre‑built workflows, giving carriers and self‑insured organizations real‑time visibility and reducing manual triage while remaining integration‑agnostic with existing claim systems.
Funding
Funding not disclosed
Founders
Product
Problem
Insurance carriers and self‑insured organizations often miss critical risk signals—such as time‑limited demands, evidence‑preservation notices, and compliance deadlines—because these alerts are buried in unstructured inbound communications like emails and attachments. The delay or omission of such signals leads to financial leakage, bad‑faith exposure, and increased litigation costs.
Solution
Isomer provides an AI‑driven intelligence layer that processes every inbound claim communication before it reaches a claims management system. The platform ingests emails, letters, and attached documents, automatically maps each item to the appropriate claim, and scans the content against a library of more than 85 insurance‑specific risk signals. When a signal is detected, Isomer routes the finding to the relevant team or triggers a pre‑built workflow, ensuring timely action on missed obligations and compliance requirements. By handling triage, routing, and data extraction automatically, the solution frees adjusters to focus on judgment‑heavy tasks while delivering consistent, real‑time visibility into early‑stage risk. The system operates independently of existing CMS platforms, requiring only a connection to the organization’s communication channels.
Target Audience
Primary customers are insurance carriers, third‑party administrators, and self‑insured enterprises that manage large volumes of claim communications and operate under strict regulatory and financial exposure constraints.
Features
- Full‑stack ingestion of emails, letters, and attachments with claim‑level mapping
- AI detection of 85+ insurance‑specific risk signals (e.g., deadline notices, evidence‑preservation alerts)
- Automated routing of alerts to the appropriate team or triggering of pre‑built Isomer Actions™ workflows
- Integration‑agnostic deployment that sits before the CMS, requiring no custom pipeline development
- Reduction of manual inbox triage, improving adjuster productivity and compliance adherence
- Scalable processing capacity for high‑volume claim environments