IrisAgent deploys agentic AI to autonomously resolve customer support issues end-to-end across chat, email, and voice channels. The platform integrates with existing knowledge bases and SOPs to automate ticket triage, routing, and complex transactional tasks like processing refunds. This results in significant deflection rates, reduced average handling time, and faster response times without requiring engineering resources for setup.
Funding
$4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
NVFounders
Product
Problem
Many businesses struggle with high volumes of customer support tickets, leading to slow response times and decreased customer satisfaction. Manually routing tickets, tagging issues, and analyzing customer sentiment are time-consuming and prone to error. This inefficiency strains support teams and hinders their ability to provide timely and accurate assistance.
Solution
IrisAgent offers an AI-powered customer support automation platform designed to streamline ticket management and improve agent productivity. The platform uses generative AI to provide instant answers to customers, deflect a significant portion of incoming tickets, and accelerate response times. By automating repetitive tasks such as ticket routing, tagging, and sentiment analysis, IrisAgent enables support teams to focus on complex issues and deliver more personalized support. The platform's AI Copilot tools empower agents with real-time insights and intelligent assistance, leading to faster resolution times and improved accuracy.
Target Audience
IrisAgent primarily targets customer support teams and operations managers within Fortune 500 companies and other large enterprises seeking to improve support efficiency, reduce ticket resolution times, and enhance customer satisfaction.
Features
- AI-powered ticket routing based on issue type, customer sentiment, and agent expertise
- Automated ticket tagging with customizable tags for detailed issue tracking and reporting
- Real-time sentiment analysis to identify and prioritize urgent or at-risk customers
- AI Copilot tools that provide agents with suggested responses, relevant knowledge base articles, and workflow automation
- IrisGPT, a generative AI chatbot trained on customer data, to provide instant answers to common questions
- Automated workflows to streamline repetitive tasks and improve cross-functional collaboration
- Integration with popular CRM, help desk, and communication platforms
- Multi-language support for global customer support operations