InTone provides an AI-powered voice platform that enhances pronunciation in real-time, supporting over 15 English dialects to improve communication in call centers. This technology reduces language barriers, increasing customer trust and satisfaction while broadening the recruitment pool for diverse talent.
Funding
$1.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Call centers often face challenges due to agents' varying English accents, leading to misunderstandings, reduced customer satisfaction, and limitations in hiring diverse talent. These communication barriers can negatively impact revenue, customer loyalty, and operational efficiency.
Solution
InTone offers an AI-powered voice platform that enhances pronunciation in real-time, enabling call center agents to communicate more clearly and effectively with customers. By processing speech and transposing regional accents to more neutral British or American English, InTone reduces language-related friction and fosters greater customer trust. The platform integrates seamlessly with existing calling software and dialers, ensuring a smooth implementation process. InTone's technology focuses on refining pronunciation without altering the agent's natural voice, resulting in clearer communication and improved customer experiences. This leads to increased profitability, higher customer satisfaction scores, and a broader, more diverse talent pool for recruitment.
Target Audience
InTone primarily targets call centers, BPOs, and customer experience companies with 50+ agents, particularly those operating in regions with diverse English accents such as India, the Philippines, and Latin America.
Features
- Real-time accent enhancement using deep neural networks that focus on sounds, not just words
- Support for 15+ English dialects, including those from India, the Philippines, Pakistan, and Latin America
- Seamless integration with popular calling software such as ViciDial, Avaya, Amazon Connect, and RingCentral
- On-device processing to ensure full privacy and data security; SOC 2 compliant
- Natural voice output that doesn't sound robotic