Interignition provides Captain, an AI-powered customer communication platform built specifically for automotive dealerships. Captain handles inbound and outbound calls, chats, and messages across 98 languages, resolving the majority of customer requests autonomously while seamlessly handing off to human staff when needed. The platform integrates with existing CRM and DMS systems to qualify leads, book test drives, and manage after-sales service around the clock.
Funding
Funding not disclosed
Founders
Product
Problem
Automotive dealerships struggle to respond to every customer inquiry across calls, chats, and messaging channels, leading to missed leads, delayed responses, and high call-center costs. Customers expect instant answers at any hour, but human teams cannot maintain 24/7 coverage without significant expense, and fragmented communication channels create inconsistent experiences. This results in lost sales, poor customer satisfaction, and inefficient follow-up on marketing campaigns.
Solution
Interignition offers Captain, an AI-powered assistant built for automotive dealerships that talks to customers before human staff do, across any channel and for any reason. Captain answers every call within seconds, handles inbound and outbound conversations on WhatsApp, Telegram, iMessage, email, and website chat, and automatically books test drives and service appointments into the dealership calendar. The platform comes with pre-built skills for reception, sales, after-sales, leasing, marketing, and quality assurance, each defining what to know, which processes to follow, and how to communicate in each situation. Captain learns from curated dealership knowledge—prices, stock, hours, and rules—and provides transparency by recording and scoring every conversation, while seamlessly handing off to human team members when needed without restarting the conversation.
Target Audience
Primary customers are automotive dealerships and multi-brand automotive groups, including sales, leasing, after-sales, and marketing departments, as well as OEM e-commerce operations in markets like the Middle East.
Features
- Pre-built skills for Reception, Sales, After-sales, Leasing, Marketing, and Quality that define role-specific knowledge, processes, and communication styles
- Multichannel support covering WhatsApp, Telegram, iMessage, email, website chat, and voice calls with instant language mirroring in 98 languages
- Site sync that automatically reads website updates for prices, offers, and hours without manual retyping
- Persistent memory across channels, allowing customers to start on WhatsApp, call the next day, and finish on the website with full context
- Automated follow-ups that re-engage quiet customers after an hour and again the next day until they respond or book
- Knowledge gaps report that surfaces customer questions not covered by the current knowledge base
- Image recognition for reading IDs and documents directly into customer records
- Role-based access controls for multi-brand dealerships, keeping each brand's models, stock, prices, and hours separate
- Hand-off capability that detects when a human is needed and brings one in within the same chat thread
- Runs on top of existing CRM, DMS, and telephony systems with no replacement required