interface.ai provides an Intelligent Virtual Assistant for banks and credit unions, utilizing voice biometrics and advanced voice authentication to automate over 60% of customer calls. This technology enhances telephone banking security and efficiency, reducing wait times and operational costs while improving customer experience.
Funding
$30M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
AVFounders
Product
Problem
Banks and credit unions face challenges in efficiently managing high call volumes, providing 24/7 customer support, and preventing fraud, while also aiming to improve customer experience and reduce operational costs. Traditional Interactive Voice Response (IVR) systems often lead to long wait times and impersonal service.
Solution
interface.ai offers an Intelligent Virtual Assistant (IVA) that leverages voice biometrics, caller ID verification, and Generative AI to automate customer interactions across voice and chat channels. The platform is pre-trained on banking-specific use cases and integrates with core banking systems to provide personalized service, execute transactions, and offer product recommendations. By automating a significant percentage of customer calls, interface.ai reduces wait times, improves call containment rates, and frees up human agents to focus on complex inquiries. The IVA also enhances security through multi-factor authentication and fraud prevention measures.
Target Audience
The primary target audience includes credit unions and community banks seeking to automate call centers, improve customer experience, enhance security, and reduce operational costs.
Features
- Voice AI and Chat AI that automate over 60% of customer calls and inquiries
- Agentic AI copilot for employees providing real-time assistance and personalized suggestions
- Voice biometrics and caller ID verification for enhanced security and fraud prevention
- Integration with major core banking and customer management systems (e.g., Fiserv, Jack Henry, Corelation KeyStone)
- Support for multiple languages and channels (voice, chat, SMS, mobile apps)
- Performance-based pricing model
- AI-powered Agent Co-Pilot for frontline staff
- End-to-end encryption and compliance with industry security standards