Interakt provides a WhatsApp-based platform that automates customer support and sales processes through AI-driven chatbots, CRM integration, and targeted advertising. This solution enhances customer engagement and streamlines communication for e-commerce businesses, addressing the challenges of slow response times and inefficient lead management.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce businesses often struggle with slow response times and inefficient lead management, leading to lost sales and decreased customer satisfaction. Managing customer support and sales processes across multiple platforms can be time-consuming and complex.
Solution
Interakt provides a comprehensive WhatsApp and Instagram Business API platform designed to automate customer support and marketing processes, enhancing customer engagement and streamlining communication. The platform offers AI-powered chatbots, a shared team inbox, and a sales CRM to manage customer interactions efficiently. It enables businesses to automate replies to customer queries, build custom workflows for lead qualification and feedback collection, and route chats to the appropriate agents. Interakt also facilitates running targeted advertising campaigns, showcasing product catalogs, and accepting payments directly within WhatsApp, improving conversion rates and customer retention.
Target Audience
Interakt primarily targets e-commerce businesses, including D2C brands, retailers, and marketing agencies, that seek to improve customer engagement, automate support processes, and drive sales through WhatsApp and Instagram.
Features
- AI-powered WhatsApp and Instagram chatbots for automated customer support
- Shared team inbox for managing customer queries across WhatsApp and Instagram
- Sales CRM to capture leads, engage prospects, and track deals
- Integration with Shopify, WooCommerce, and Excel for product catalog management
- Automated WhatsApp and Instagram campaigns for product announcements and discounts
- Click-to-WhatsApp ads with AI-generated ad copy and auto-targeting
- Native WhatsApp payments and payment reminders
- Campaign and agent performance analytics
- No-code chatbot builder with drag-and-drop interface
- Automated order updates and abandoned cart reminders