Integrating Factors provides an Interagency Client Identity Management (ICIM) capability that creates and manages "client record clusters" to improve match accuracy across service system silos. The platform includes analytics tools for data analysts and caseworkers to segment, analyze, and identify service patterns, needs, and risk factors for client populations.
Funding
Funding not disclosed
Founders
Product
Problem
Human service agencies often operate in separate data silos, making it difficult to accurately match and link client records across systems. This fragmentation leads to false positives and negatives in client identification, limiting the ability to understand comprehensive service utilization, needs, and outcomes for individuals and families.
Solution
Integrating Factors delivers an Interagency Client Identity Management (ICIM) capability designed to create and manage "client record clusters" that maximize match power while minimizing errors. The system continually re-evaluates these clusters for integrity and reconfigures them as client data changes within service system silos, ensuring accurate and up-to-date identity resolution. The accompanying analytics tools enable data analysts and caseworkers to organize, segment, and analyze matched populations based on multiple criteria. Users can identify timelines of services provided, assess needs and risk factors, track episodic or recidivistic patterns, and review service linkages at the conclusion of care.
Target Audience
Primary users are government agencies, human service organizations, and interagency collaboratives that need to integrate, match, and analyze client data across multiple service delivery systems, including data analysts and caseworkers.
Features
- Advanced client record clustering technology that is continuously re-evaluated and reconfigured to maintain data integrity as client information evolves
- Matching engine designed to minimize false positives and negatives in identity resolution across disparate service systems
- Analytics suite allowing users to segment matched client populations by a variety of organizational and demographic criteria
- Tools to identify service types, timelines, disposition outcomes, and service linkage patterns for each client and family
- Capability to analyze unique episodic or recidivistic service patterns within integrated data sets