InSync develops Agentic AI solutions tailored for the Higher Education and ECommerce sectors. For higher education, the platform guides prospective students and supports current students to boost engagement and retention. In ECommerce, the AI detects buyer intent to deliver personalized customer experiences that increase conversions and reduce service costs.
Funding
$3.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many online lending and retail e-commerce companies struggle to provide consistent customer experiences across various touchpoints like email, chat, and agent interactions. This inconsistency leads to increased support costs, lower conversion rates, and reduced customer satisfaction.
Solution
InSync offers a generative AI-powered platform designed to unify customer experience (CX) across email, chat, and agent interactions. The platform automates responses to customer inquiries, provides seamless integration with existing CRM, CXM, and PIM systems, and guides customers to the right products using intent-based understanding rather than just keywords. By automating sales support and providing 24/7 availability, InSync helps businesses reduce support costs, increase conversion rates, and improve customer lifetime value. The solution includes intent analysis, intent training, and the development of new use cases, all managed by InSync's team of AI and data science experts.
Target Audience
InSync primarily targets mid-market and enterprise businesses in the online lending and retail e-commerce sectors that are experiencing rapid growth and need to efficiently manage customer support.
Features
- AI-powered chatbot for automated customer support across email, chat, and agent interactions
- Intent analysis to accurately understand customer inquiries and provide relevant responses
- Seamless integration with existing CRM, CXM, and PIM systems via pre-built connectors
- Product discovery experience that guides customers to the right products based on their intent
- Real-time analytics dashboard for monitoring performance and identifying areas for improvement
- Weekly meetings with AI and data science experts to review data and optimize the implementation
- Enterprise-level privacy and security with SOC 2 compliance and penetration testing
- Multi-lingual support to serve customers in their preferred language