Insurance Samadhan offers an online platform that helps Indian policyholders resolve claim rejections, delays, short‑settlements, and mis‑selling disputes. Users submit complaints via the web or Polifyx mobile app, where experts assess the case, guide appeals, and negotiate with insurers, providing real‑time tracking and transparent updates. The service leverages a network of industry specialists and a structured escalation process to secure fair settlements, with a risk‑free fee refund if the case is not resolved.
Funding
$1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Policyholders in India often face claim rejections, delayed settlements, short‑paid amounts, or fraudulent mis‑selling of insurance policies, and lack a simple, transparent way to challenge insurers and recover their rightful benefits.
Solution
Insurance Samadhan provides an online grievance redressal platform that connects policyholders with insurance experts who assess complaints, guide claim appeals, and negotiate with insurers on the customer’s behalf. Users submit details through a web form or the Polifyx mobile app, which creates a case file, tracks progress in real time, and stores all relevant documents securely. The service leverages a network of industry specialists and a structured escalation process to ensure timely resolution of claim rejections, delays, short‑settlements, and mis‑selling disputes. Through the app’s dashboard, customers receive status updates, expert advice, and downloadable reports, enabling them to understand their policy rights and pursue fair settlements without navigating complex insurer procedures alone.
Target Audience
The primary customers are individual insurance policyholders in India—including life, health, motor, travel, and general insurance owners—who need assistance resolving claim disputes or combating policy mis‑selling.
Features
- Online complaint registration for claim rejection, delay, short‑settlement, health reimbursement, and mis‑selling cases
- Polifyx mobile app with real‑time case tracking, interactive dashboard, and document upload
- Expert analysis of policy terms and insurer responses based on a combined 100+ years of industry experience
- Structured escalation to insurers, ombudsman, and regulatory bodies with transparent communication
- Automated extraction of policy data to pre‑fill claim forms and reduce manual errors
- Refund of service fee (INR 500) if the case is not resolved, ensuring risk‑free engagement