Innoraise provides a unified feedback management platform that aggregates surveys, reviews, and social mentions from email, web, SMS, and social media into a single dashboard. The solution uses AI‑powered sentiment analysis, real‑time reporting, and automated routing to deliver actionable insights to CRM, ticketing, and marketing tools, helping enterprises quickly act on customer feedback.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often struggle to efficiently gather, analyze, and act upon customer feedback across multiple channels, leading to missed insights and slower decision-making.
Solution
Innoraise offers a unified feedback management platform that consolidates surveys, reviews, and social mentions into a single dashboard. The system uses automated sentiment analysis and customizable reporting to surface actionable trends in real time. Integration with popular CRM and support tools enables teams to route insights directly to the relevant stakeholders, streamlining response workflows. By providing both self-service analytics and API access, Innoraise supports data-driven improvements in product development, customer service, and marketing strategies.
Target Audience
Target customers are mid-sized to large enterprises in retail, SaaS, and consumer services that need to monitor and act on multi-channel customer feedback.
Features
- Centralized collection of feedback from email, web, SMS, and social media sources
- AI-powered sentiment analysis and keyword extraction for rapid insight generation
- Real-time dashboards with drill-down reporting and exportable visualizations
- Seamless integrations with CRM, ticketing, and marketing automation platforms via native connectors and REST API
- Automated routing rules to assign feedback to specific teams or individuals for timely action