Inline is a cloud‑based restaurant management platform that centralizes reservations, deposits, and queue control in a single dashboard accessible from iPads, kiosks, or browsers. It automates SMS confirmations, prevents over‑booking with configurable table maps and slot limits, and offers self‑service queuing and integrated CRM tools for targeted promotions and online ordering.
Funding
$22M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Restaurant staff often handle bookings, deposits, and queue management manually across phone calls, paper logs, and disparate online channels, leading to errors, over‑booking, long wait times, and reduced customer satisfaction.
Solution
Inline offers a cloud‑based restaurant management suite that centralizes reservations, table maps, deposits, and queue control in a single interface accessible from iPads, kiosks, or web browsers. The platform automatically sends SMS confirmations and reminders, tracks guest responses in real time, and prevents over‑booking by enforcing configurable slot limits. Integrated queuing lets guests join a virtual line via QR code or SMS link and receive automated notifications when their table is ready, eliminating the need for a dedicated app. Inline also includes a CRM that aggregates dining history, preferences, and labels, enabling targeted promotions, vouchers, and feedback collection. Additional modules support online ordering, delivery, and takeout, consolidating all offline and online traffic into one system for streamlined operations.
Target Audience
Inline is designed for restaurant owners, managers, and operators of multi‑site dining establishments who need to automate reservations, queue handling, and online ordering while maintaining control over guest data and staff workflows.
Features
- Unified dashboard displaying daily bookings, table maps, and guest details from all sources (website, social media, phone) in real time
- Automated SMS booking confirmations, reminders, and queue notifications with instant status updates
- Configurable table layouts, VIP zones, and per‑meal slot limits to prevent over‑booking
- Deposit collection and online payment tracking with real‑time status on iPad
- Self‑service queuing via QR code, kiosk, or SMS link, with queue numbers displayed on TVs
- Integrated CRM with guest segmentation, notes, labels, and automated marketing tools (SMS, coupons, surveys)
- Online ordering and delivery hub supporting multiple payment methods, third‑party couriers, and live order tracking
- Permission controls for admin and staff access, and multi‑location synchronization via cloud