Infoset provides an all‑in‑one cloud platform that consolidates call center, email, live chat, and chatbot communications into a single interface. Users can quickly set up comprehensive call routing, IVR, and voice features while also deploying chat triggers to capture leads and support customers, enabling faster issue resolution and increased sales efficiency.
Funding
$110K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Businesses often manage customer interactions across separate tools for voice calls, email, live chat, and chatbots, leading to fragmented communication, inefficient workflows, and missed sales opportunities.
Solution
Infoset offers a unified cloud contact‑center platform that brings voice, email, live chat, and chatbot channels into a single interface. The system provides intelligent call distribution, IVR, voice recording, and automated chat triggers that engage website visitors and convert them into leads. Integrated analytics and omnichannel dashboards enable support and sales teams to track interactions, optimize responses, and close deals more quickly. The platform is delivered as a SaaS solution, allowing rapid setup of a full-featured call center without on‑premise hardware or maintenance.
Target Audience
Primary customers are mid‑size to large enterprises and growing SMBs that need a consolidated solution for customer support, sales outreach, and lead generation across voice and digital channels.
Features
- Multi‑channel intelligent call distribution (ACD) with IVR, text‑to‑speech, and voice mail
- Call recording, live dashboard, and detailed call logs for quality and compliance
- Live chat widget with automated triggers, chatbot integration, and file sharing
- Email integration and ticketing system for unified support case management
- Sales pipeline and deal management tools linked to communication history
- Automation features for outbound campaigns, smart chat campaigns, and workflow rules
- Mobile apps and web access for agents to handle interactions from anywhere
- Scalable subscription plans with customizable user and agent limits