Infocus Software Solutions provides AI-powered operational workflow automation through its SamparkSutra platform, which makes voice calls, understands intent, and takes actions automatically. The platform supports 15+ languages including Hindi, Tamil, and Telugu, and integrates with e-commerce systems like Magento and healthcare platforms like HumAICare to handle delivery confirmations, patient follow-ups, and risk escalations.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce and healthcare operations rely heavily on manual phone calls for order confirmations, delivery coordination, and patient follow-ups. These processes are time-consuming, prone to human error, and often fail to capture structured outcomes, leading to missed deliveries, unresolved patient risks, and operational inefficiencies.
Solution
SamparkSutra is an AI workflow orchestration platform that automates voice-based operational tasks end-to-end. The platform triggers AI agents that conduct natural, human-like phone conversations in multiple Indian and global languages, detect intent, and take appropriate actions such as sending payment links, rescheduling deliveries, or flagging clinical risks. Every call is logged with transcripts and outcomes, and integrations with systems like Magento and HumAICare ensure that workflows are updated automatically. The platform operates 24/7 with sub-3-second response latency and only escalates to human teams when critical situations are detected.
Target Audience
Primary customers are Indian e-commerce businesses and healthcare providers that rely on phone-based operations and need automated voice workflows for order management, delivery coordination, and patient follow-up communications.
Features
- AI voice agents supporting 15+ languages including Hindi, Tamil, Telugu, English, Spanish, French, and German
- Automated call triggers from HIS, CRM, IVR, forms, or webhooks
- Real-time intent detection and risk signal identification during conversations
- Seamless integration with Magento/Adobe Commerce for order status updates and delivery workflows
- Healthcare workflow integration with HumAICare for patient follow-ups and clinical escalation alerts
- Webhook-based escalation delivery with severity classification and transcript linking
- Live conversation flow visualization with outcome logging and ticket generation
- Enterprise-grade security, scalability, and compliance standards