InfoBolt provides an AI‑powered support inbox that consolidates email, Instagram DMs, live chat, and tickets for Shopify merchants, automatically adding order and product context to each conversation. The platform syncs store data with a single click—no developer needed—so support teams can reply faster using AI‑drafted responses while handling all channels from one unified view.
Funding
Funding not disclosed
Founders
Product
Problem
Shopify merchants often handle customer inquiries across multiple channels—email, Gmail, Instagram DMs, live chat, and ticketing systems—requiring them to switch between tabs and manually reference order information, which slows response times and increases support workload.
Solution
InfoBolt offers a single, unified inbox that aggregates all customer communication channels for Shopify stores. The platform automatically syncs order, product, and customer data from Shopify, providing context for each message. Built‑in AI generates draft replies that are tailored to the specific order and inquiry, allowing support agents to edit and send responses quickly. The one‑click store connection eliminates the need for developer resources, enabling teams to start handling tickets within minutes. By consolidating channels and automating response drafting, InfoBolt reduces handling time and improves support efficiency.
Target Audience
InfoBolt is designed for Shopify merchants and their support teams who need to manage high‑volume customer inquiries across several channels while maintaining order context and response speed.
Features
- Unified dashboard that combines email, Gmail, Instagram DMs, live chat, and ticket messages into a single view
- Automatic synchronization of Shopify order, product, and customer data for contextual support
- AI‑powered reply drafting that generates order‑aware response suggestions
- One‑click Shopify store integration with no coding required
- Real‑time inbox updates and searchable conversation history
- Support for multiple communication channels without switching tabs