Founder & CEO
InDebted
The startup operates a consumer debt recovery platform that utilizes machine learning to analyze consumer preferences for managing overdue accounts. By providing application programming interfaces, it enables small and medium businesses to offer flexible payment options, enhancing customer engagement and financial fitness.
Traction 5/10Founded 2016
Sydney, Australia · HQ
- Artificial Intelligence
- Data & Analytics
- Enterprise Software
- Financial Technology
- Software Only
Updated 5 months ago
Funding
Raised to date
$107.1MRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Funding rounds are not available yet.
Founders
Product
Problem
Traditional debt collection methods often rely on outdated, inefficient practices that can damage customer relationships and yield suboptimal recovery rates for businesses. Many consumers struggle to navigate complex debt resolution processes, leading to frustration and potential financial hardship.
Solution
InDebted offers a consumer debt recovery platform that leverages machine learning to analyze consumer preferences and provide personalized experiences for managing overdue accounts. The platform uses an omnichannel approach, engaging customers through their preferred communication channels, including email, SMS, and a self-service portal. By offering flexible payment options and a user-friendly interface, InDebted aims to improve customer engagement, increase debt resolution rates, and enhance overall financial fitness. The platform's AI-powered collections strategies are designed to be both effective and compliant with local regulations, ensuring a positive and supportive experience for customers in debt. InDebted's Collect solution provides a fully outsourced collections approach, while its Receeve software empowers organizations to manage collections with their in-house teams.
Target Audience
InDebted primarily serves organizations with increasing volumes of customers missing payments, particularly those dealing with unsecured consumer credit products, subscriptions, and payments, as well as telco and utilities accounts.
Features
- AI-powered solution that analyzes consumer preferences to personalize debt management experiences
- Omnichannel communication strategy that engages customers through their preferred channels
- Self-service portal that allows customers to manage their accounts and set up payment plans independently
- Machine learning models that predict the optimal omnichannel collections strategy for each customer
- Integration capabilities with various systems via secure file transfer or custom API
- Real-time dashboards and reporting for monitoring collections performance
- Built-in compliance with local regulations in multiple countries, including the United Kingdom, United States, Canada, Australia, and New Zealand
- Enterprise-grade security with ISO certification, SOC 2 compliance, and PCI compliance