Incept AI offers an automated voice assistant for restaurants that handles inbound phone and drive‑thru orders, reservations, event and catering intake, and FAQ queries. Using natural language processing, the system confirms orders with 97% accuracy, reduces missed calls and hold times, and can transfer callers to a live staff member with a simple press‑0, effectively augmenting staff and increasing service speed.
Funding
Funding not disclosed
Founders
Product
Problem
Restaurants often miss phone or drive‑thru orders, experience long hold times, and rely heavily on staff to manually take reservations and answer repetitive questions, leading to reduced order accuracy and slower service.
Solution
Incept AI provides an automated voice assistant that handles inbound phone calls, drive‑thru interactions, reservations, event and catering intake, and frequently asked questions. The system uses natural language processing to understand guest requests and confirm orders with a reported 97% accuracy. Callers can always press 0 to be transferred to a live staff member, ensuring no conversation is dead‑ended. By operating continuously, the AI reduces missed calls, speeds up order taking, and augments existing staff, allowing restaurants to serve more guests without additional labor.
Target Audience
Primary customers are full‑service restaurants, quick‑service chains, and catering operations that need to improve order accuracy, reduce wait times, and extend their staffing capacity.
Features
- Voice‑driven order taking for phone and drive‑thru channels
- Automated reservation and event/catering intake
- FAQ handling with natural language understanding
- Real‑time order confirmation and accuracy tracking (97% reported)
- Immediate fallback to live staff via “press 0” option
- 24/7 availability to eliminate missed calls and hold times