Inbox Health provides a digital platform that automates patient billing communications and payment processing, utilizing customizable messaging via email, text, and voice to enhance patient engagement. This technology reduces phone call volume by 70% and accelerates collection speeds by 88% within the first month, addressing inefficiencies in medical billing and improving revenue for healthcare practices.
Funding
$22.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+1Founders
Product
Problem
Healthcare providers face challenges in efficiently managing patient billing communications and payment processing, leading to delayed payments and increased administrative costs. Traditional methods often result in high call volumes and slow collection speeds, impacting revenue and staff productivity.
Solution
Inbox Health offers a digital platform designed to automate and streamline patient billing communications and payment processes. The platform uses customizable messaging via email, text, and voice to improve patient engagement and accelerate payment collection. By integrating with existing practice management systems, Inbox Health centralizes patient accounts receivable (A/R) management, reduces phone call volume, and accelerates collection speeds. The system adapts communication strategies based on patient interaction, ensuring timely and effective follow-up. Patients can easily manage and pay their bills through various methods, including credit card, digital wallet, ACH, phone, and check, both online and in-office.
Target Audience
Inbox Health primarily serves medical billing companies, healthcare practices, billing managers, and front-office managers seeking to streamline patient billing, improve collections, and reduce administrative overhead.
Features
- Automated and customizable billing communications via email, text, and voice
- Integration with popular practice management systems for centralized A/R management
- Intelligent follow-up communications that adapt based on patient interaction
- Secure, HIPAA-compliant real-time chat, email, and SMS for patient support
- Online payment portal supporting credit card, digital wallet, and ACH payments
- Automated payment plan options requiring no staff interaction
- Digital statements to reduce paper costs and administrative time
- API integrations for building connected patient experiences