Immerss provides live video shopping and digital clienteling tools that enable direct-to-consumer brands to replicate the in-person shopping experience online. By facilitating real-time interactions between customers and sales associates, Immerss enhances customer engagement, increases average order value by 46%, and reduces return rates by 19%.
Funding
$1.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Direct-to-consumer brands struggle to replicate the personalized experience of in-store shopping online, leading to lower engagement, reduced sales conversion rates, and higher product return rates. Traditional e-commerce lacks the real-time interaction and personalized advice that drive customer loyalty and larger purchases.
Solution
Immerss provides a live video shopping platform that enables brands to connect directly with online customers through real-time interactions with sales associates. The platform facilitates one-to-one digital clienteling and one-to-many livestream shopping events, allowing customers to receive personalized support and advice. By emulating the in-person buying experience, Immerss helps brands increase customer engagement, improve sales conversion rates, and reduce product returns. The platform's tracking and streaming capabilities provide valuable data insights, enabling brands to understand their customers better and personalize experiences.
Target Audience
The primary target audience includes direct-to-consumer brands in footwear, apparel, jewelry, home decor, accessories, beauty, electronics, and sporting goods industries.
Features
- Live video shopping for real-time customer interaction
- One-to-one digital clienteling for personalized support
- One-to-many livestream shopping events to boost sales
- Add-to-cart functionality directly within the livestream
- Integration with existing e-commerce platforms
- Customer data tracking and analytics