Ilna offers an AI‑powered virtual employee that answers phone calls and WhatsApp messages 24/7, engages customers in natural language, and books appointments automatically. Small and medium service businesses can set up a customized AI by providing basic business details, with multilingual support and integrations for calendars and payments, all without any coding or technical expertise.
Funding
Funding not disclosed
Founders
Product
Problem
Many small and medium businesses struggle to respond to customer calls and messages outside of regular office hours, leading to missed sales opportunities and poor customer experience. Implementing and maintaining live support staff or complex contact‑center software often requires technical expertise and significant ongoing costs.
Solution
Ilna provides an AI‑powered virtual employee that can answer phone calls and messaging apps such as WhatsApp 24 hours a day, converse in natural language, and book appointments automatically. Users simply input basic business information—name, industry, website, hours, and pricing—and the platform instantly creates a customized AI that understands the services offered. The AI can be trained further through a web portal where owners upload documents, FAQs, and updates, allowing continuous improvement without coding. Multilingual support enables businesses to serve customers in multiple languages, and integration with calendars and payment tools streamlines scheduling and transactions. The solution is delivered as a SaaS product with a guided, no‑code setup, so businesses can go live quickly and cancel at any time.
Target Audience
Primary customers are small and medium‑size service‑oriented businesses—such as salons, clinics, consultants, and local retailers—that need continuous phone and messaging support without hiring additional staff.
Features
- Automatic learning of business details from a simple input form, requiring no technical setup
- 24/7 inbound call and WhatsApp message handling with natural‑language conversation
- Real‑time appointment booking and integration with calendar and payment systems
- Multilingual support for handling customer interactions in several languages
- Ongoing knowledge refinement via a web portal for uploading new documents, FAQs, and updates
- Cancel‑anytime subscription model with a quick, guided onboarding process