Illuma provides a voice biometrics solution, Illuma Shield, that utilizes AudioPrint technology to authenticate callers in real-time, reducing authentication time by over 80%. This system enhances the caller experience and operational efficiency for credit unions and community banks while significantly improving account security against fraud.
Funding
$11.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
LVFounders
Product
Problem
Traditional methods of authenticating callers in credit unions and community banks are often time-consuming and cumbersome, leading to longer call handle times and a frustrating experience for both members and agents. Existing security measures may also be vulnerable to fraud and account takeovers.
Solution
Illuma provides Illuma Shield, a voice biometrics solution that leverages AudioPrint technology to streamline caller authentication in real-time. This system analyzes unique vocal characteristics to rapidly verify a caller's identity, reducing authentication time by over 80%. By implementing Illuma Shield, credit unions and community banks can enhance the caller experience, improve operational efficiency, and bolster account security against fraudulent activities. The solution integrates seamlessly with existing call center software, offering a frictionless experience for both agents and members.
Target Audience
The primary target audience includes credit unions and community banks seeking to improve caller authentication, reduce call handle times, and enhance security in their contact centers.
Features
- Real-time voice authentication using AudioPrint technology
- Seamless integration with existing call center infrastructure
- Rapid caller verification, reducing authentication time significantly
- Enhanced security against fraud and account takeovers
- Improved caller experience through frictionless authentication
- Streamlined operational efficiency for contact centers
- AI and Machine Learning powered voice biometrics